Training for a Disconnected Workplace

Training commercial motor vehicle (CMV) drivers can be a challenging task. For drivers who are seldom at a terminal, this can become even more difficult. When drivers are on the road for extended periods of time, traditional in-person training often seems impossible. By utilizing modern technology, you can ensure your drivers receive the necessary training to stay safe and compliant. Here are some effective ways to train CMV drivers who are rarely in the terminal.

An effective way to train remote drivers is through online platforms. Drivers have the flexibility to complete the training at their pace and on their schedule. Platforms that use interactive content help keep the driver engaged. These can be videos, quizzes, and simulations. Most drivers will access this training using their phone or tablet, so be sure the training platform is mobile-friendly.

Real-time training can be delivered to remote drivers by utilizing webinars and virtual classrooms. This method allows for interaction between drivers and trainers in real time. The ability to answer questions and hold discussions as they arise can improve understanding. 

These sessions should be scheduled at times that are convenient for the majority of your drivers. The most effective time can be determined by considering driver schedules and the time zones your fleet operates in. As a backup plan, consider recording the live sessions so those who cannot attend can view the material later.

While online training is essential, in-person sessions still offer value—especially for hands-on topics like vehicle inspections or narrative driving. Plan these sessions during driver home time, orientation, or safety meetings. Make them interactive and engaging to maximize retention. Training services like J. J. Keller’s Safe & Smart can help you tailor in-person sessions to reinforce areas where drivers need the most support.

Peer-to-peer training is more than just on-the-job training. Experienced drivers can be encouraged to share their knowledge and experience with new drivers. This experience can help newer drivers see that safety and compliance is more than “checking boxes.” It is what makes drivers successful year after year.

Peer-to-peer learning fosters a sense of community and allows drivers to learn from real-world experience. This can be facilitated through online forums, social media groups, or virtual meetups.

When drivers see the same training material over and over again, they often do not pay attention because “they see it every year.” The transportation industry is constantly evolving. New regulations, technology, and best practices emerge regularly. Ensure your content is up to date and relevant. You should review and update your training materials regularly. This not only keeps your drivers informed but also demonstrates your commitment to their development as professional drivers.

It is important to evaluate how effective your training program is. Use metrics such as completion rates, quiz scores, and feedback surveys to assess how well your drivers are responding to the material. Regularly review this data to identify areas for improvement and make necessary adjustments to your training strategy.

Training a disconnected workforce doesn’t have to mean disconnected learning. By combining flexible digital tools with strategic in-person touchpoints, you can build a culture of safety and compliance that travels with your drivers—mile after mile.